Dear Brook Ledge,
I would like to convey my deepest gratitude toward your team for their outstanding service and care throughout the process of transporting my horse from Massachusetts to Texas. Being the first time for long-distance shipping for both myself and my horse, I was extremely nervous about the transportation and anxious about how my horse (who I treat like my baby) would fare.
Every person I was in touch with through the booking and shipping process paid the utmost attention to every little one of my worrying questions and even sent me a picture of my horse before he began his second leg after the layover in the Lexington facility!
The day of his arrival felt like Christmas morning! Both the dispatcher and the driver were in close contact with me and arrived perfectly on time. Unloading him from the trailer and getting him settled into his new place, I could see that he had been very well cared for and did not appear distressed at all from the trip.
I cannot express how much it meant to me that I felt like your team understood that my horse is my baby…and treated him as such! I will definitely be recommending you guys to anyone shipping their horse and, personally, will ship with Brooke Ledge again if I need to travel long-distance again!
Thank you all so very very much,
I wanted to thank you and the rest of the Brook Ledge Staff on the great job that you all did hauling Doc. The truck and trailers were in excellent condition. All the drivers were very friendly and super knowledgeable about horses. Everyone kept me updated during Doc's entire trip. He was very happy when he arrived and did not even act like he had been on a long trip. Thanks again for hauling my precious cargo.
MA to TX
KY to IL
I wanted you to know how pleased we are with the service your company provided to us in moving our horse, Rocky, from Florida to Colorado. We don't have much experience in doing this and have heard all kinds of "horror" stories from our horse friends.
But, from the first correspondence with Leslie. to the final goodbye with the drivers (Ralph and partner), it was a great experience. I will admit that I started to get nervous when the pick up in FL seemed to be taking too long, but I am glad Rocky got to stay a few extra days in his familiar surroundings than on the road somewhere.
I really appreciated Leslie's knowledge of moving horses and telling me what I needed to know and what I needed to do. In addition it was a real comfort being able to email her every morning that Rocky was on the road and knowing where he was and where he was going next. I didn't really believe her when she first told me that trip would take 2-3 days, but she was exactly right.
You have a great bunch of people who do their job well. That doesn't happen by accident and I know personally that it takes a lot of hard work.
Thank you all again, and please pass on our thanks to everyone at Brook Ledge.
BTW: Rocky arrived in great shape and is settling in well.
Mike and Margie
FL to CO
It is with sincerest appreciation that we send this letter of gratitude. Our two horses were being shipped from Hopkinsville, Kentucky to Quinton, Virginia. Leo and Murphy arrived healthy and sound and we are so grateful that these two members of our family were treated so well.
We especially want to acknowledge the work of Leslie Stevenson, Mark Brown and Turk Green as well as the many others who had their hand in transporting our geldings. We are aware that you transport the multi-million dollar horses but we are not a multi-million dollar family. Instead, we are an Army family who was relocating and your engagement with us, care for Leo and Murphy, and coordinating within our moving timeline, had us feeling like VIPs.
Prior to our relocation, my husband had recently returned from Afghanistan after a 9 month tour. He commanded a Battalion of Soldiers and brought every one of them home safe and sound. Just as we took care of our Soldiers and families, we appreciate the care you gave to our horse family. Thank you for holding us in the palm of your hands.
We anticipate several more relocations in the future and we look forward to relying on Brook Ledge. Thank you for making us feel like VIPs and for making your service affordable for people from all walks of life. Caring makes a difference!
Angela and Fred
KY to VA
Great job. I cannot express what a great experience we had shipping two mares from Washington State to Michigan. You were very professional in every since of the word. You performed exactly what you said you would do. Upon thier arrival, they arrived in excellent shape, just as if they just had a traveling vacation. I have hauled horses all over this country hauling many national and world champion show horses, but this service exceeded all expectations. Please give yourselves credit for good communications and equipment. Special thanks to your lead driver, George Caywood.
WA to MI
To the great folks at Brook Ledge: we just returned from a wonderful week at Pony Finals. Our pony, Barahute, traveled from California to Kentucky with Brook Ledge. She arrived in great shape and was ready to compete. Her stable mates were much more tired after using other modes of transport (flying and personal trailer). I was very pleased with the updates that I received from the driver along the way. The main reason I am writing this note is to thank Shane (our California contact) and Mark Brown (in Lexington). We were overwhelmed by the size of Kentucky Horse Park and when we tried to reserve a cart from the KHP vendor, they were sold out. A quick call to Shane, who then called Mark, resulted in a cart being delivered by Mark within the hour. Wow. I was amazed and grateful for their commitment to customer service. I know that Brook Ledge will be my first call (and referral) if I need my pony shipped.
CA to KY and return
I just wanted to send you a quick note to thank you for moving our old girl from Kansas to Kentucky. Because she hadn't been off of our farm for years, she was very stressed prior to loading but settled in quickly due to the professional and gentle handling of your drivers and the luxurious accommodations! I can't thank you enough for taking such great care of our mare and for being so patient and understanding with us. We will recommend Brook Ledge to anyone needing transport for their horses! You all are truly the best!
KS to KY
This note of thanks is delighted and heartfelt. Your drivers moved my husband's new horse (his first horse of his own!) halfway across the country for us. Vic arrived in beautiful condition, bright eyed, happy, alert, interested and not a scratch on him. I cannot tell you how pleased and happy we were with your care and service. This was Vic's first long distance trip and it is amazing to me that he took it all in stride, it is a testament to your expertise. I am recommending Brook Ledge to everyone I know!
With kindest regards,
NY to OK
Just want to let you know your service was exceptional. The horse was p/u at the scheduled time and delivered @ the scheduled time. I couldn’t be happier with your company. Your drivers were really nice and handled him really well Thank you so much for taking such good care of my new best friend! Transporting a horse can be filled with such anxiety and lots of apprehension. I never felt any of that. It was done efficiently and without fuss. Thanks again!!
PA to SC
I have used Brook Ledge to ship my 5 top hoses from Los Angeles to Wellington Florida and back home to LA.
I am so impressed with your staff…Shane contacted me way before my trip out and came to my stable…I had a chance to ask questions and talk about the trip so we had everything under control. He came in a very professional way, listened to what I had to say, came back with answers to my questions, and was very pleasant to deal with. The drivers that took my horses to Wellington did a great job and my horses looked great getting off the van. Jim came to the stable a day before my trip back to L.A. making sure all was under control, checked papers and again listen to what I had to say. Very professional!
The van came 15 min early, the wonderful, knowledgeable, professional couple Vance and Chrissy Berry drove my horses back to LA. The truck was spotless, shiny and all horses loaded perfect. When all 5 were in, not a sound came from a uncomfortable horse. They told me 20 hrs out what time I could expect them and on the mark they drove in! Luck? Shane and Bret were there to bring my horses back to my own stable and sure enough all went super. Shane had also kept me updated along the trip.
You should be so proud of your staff and I'm so thankful for your great company.
Please be proud of your staff and business, they/you are doing a hell of a good job!
All the best,
CA to FL and return
I know I did not get to meet the semi-truck drivers but if they are anything like Bret, you guys are so lucky. Bret was such a nice guy. Acted like he had known us all our lives. Kenny arrived bright eyed, bushy tailed and appeared like he had just make an hour drive let alone a 2880 mile coast to coast journey. Plus, he arrived 30 minutes earlier than the scheduled time! That is a first for me to experience. Usually, you get a 4 hour window and they are always late. You guys will always be my first call for horse transport.
Doe Baby is doing great! You guys were the best transporters I have used. You need to get the word out that your prices are competitive with little shippers. I was intimidated by your website and your equipment and thought you would be sky high in price comparison. You were only slightly higher but you had state of the art equipment (air ride, stall and a half, etc.) compared to the other people I was considering.
Doe Baby and Lisa
KY to LA
While I have already phoned to voice my appreciation for the professional, caring, and (beyond) timely manner in which you picked up and, just this morning, delivered my mare, Machaira, from Florida to California, I wanted to write you a letter, as well. As horse-people know, cross-country treks are not easy, for man or equine, but your drivers made the journey with such expert efficiency that my infoal mare arrived safe and sound, unaffected by the trip, and with her notorious appetite intact.
Machaira is my girl. Her well-being is of paramount importance to me. How wonderful it is to know that Brook Ledge treats all of the horses that step foot on their trailers with the same care and consideration their own owners would. It's always a pleasure when a business not only lives up to its reputation, but exceeds expectation, too.
Brook Ledge has earned my respect, thanks, patronage and endorsement.
Thank you so much for taking such good care of my 22 year old TB on his first ever cross country trip from Michigan to California! It took exactly 3 days. The drivers were phenomenal, even updating us on how much Romeo was eating, drinking, and pooping along the way (all important things worried moms want to know). While he was a little tired, he arrived very cool and comfortable, took a nice roll in the sand, and wanted to check out his new surroundings and friends. Brook Ledge was great on keeping me updated and calmed my nerves about sending my best friend so far away. Thank you for making this experience a lot less stressful than I thought it would be. You are amazing!
MI to CA
My daughter is shipping her horse, which she just purchased, from Arkansas to California the seller arranged the transport. Of course, we wanted to talk to the transporter he had hired, but she didn't contact us until she pulled up to his barn in AR the day of the trip. We cancelled after seeing her rig, through email, and talking to her on the phone. She was so unprofessional and very vague about the details of the trip. She also was backtracking all over 4 states and couldn't tell us when our horse would arrive in CA. Gong! We thanked her for her time and paid her to avoid a hassle. We then contacted your company. We were so impressed with the professionalism of your agent, her knowledge, and your website. We booked with you for a box stall, going out next week. We are so relieved to know our horse, Jax, will be in the best hands possible for this long ride. Thank you so much for helping my daughter, Shannon, and giving all of us peace of mind. Our horse, Jax, thanks you also. (Only God knows what kind of condition he would have arrived in with the other transporter). God bless you.
AR to CA
My horse Ranger and I want to thank you for a smooth, easy trip across country to Utah. He walked off the van as happy and as calm as could be. With a shiny coat, good weight, and a very soft look in his eye. Drivers were so nice and professional and told me exactly when they'd be there and were! Totally sold on Brook Ledge!!! Thanks for your help!!!
MA to UT
I cannot thank Brook Ledge enough for safely transporting Fergie from Virginia to Colorado this week. She arrived yesterday, ahead of schedule, looking great and as though she'd been on the trailer for a matter of minutes, not overnight! Your drivers were amazing; nice, knowledgeable, and totally professional. Now I know why everyone says you're the best!
Fergie's not a world-beater, but she means the world to me, and so to have had her in such good hands for such a stressful trip has been a huge weight off my shoulders. You can bet that I'll use Brook Ledge in the future should our family move across country again (although I hope not!).
Thanks again for everything.
VA to CO
Thank you Brook Ledge for taking such wonderful care of our precious cargo throughout the year! Castle Hill & McLain Ward!
"I shipped with Brook Ledge and never have I met more professional people who really took my stress into account. You have been a God send. So great! So professional! So responsible! If it wasn’t for the great service I got from this company I would have lost my mind. No matter how small it has shrunk through all the distress. I truly am thankful for the unbelievable service I have received from your company, from shipping from Canada to short hops and Florida trips, this company should be commended for it’s excellence! Thank you all for being there at your best! I will always use you and tell all to use you as I did this trip. Thanks so much, everyone was super!"
New York to Kentucky
"Just wanted to tell you how much I liked Brook Ledge. Not only did my horse get picked up on time, he arrived almost early in Des Moines! The driver was already on his way out when I got to the stable and our fellow there said the driver could not have been more professional or just polite!"
Thanks for a "good ride".
Maryland to Iowa
"I just wanted to let you know that Franky arrived this morning right on time and looks no worse for the wear! The truck was even earlier than I expected it, and his trip from Kentucky to NJ was only 20 hrs long door to door. He walked off the trailer so quietly, and Vince was very courteous and helpful. He even gave us a tour of the rig after we got Franky settled in. Thank you so much for all of your help and advice. I have been impressed with Brook Ledge from start to finish, by the company's professionalism, horse sense and customer service. I will definitely use and recommend you in the future."
Kentucky to New Jersey
"We had the best trip possible to and from USPC Championships in Kentucky with your vans and drivers!
Your vans were so comfortable that our horse arrived at both destinations in excellent condition. All ten horses got off the van in Kentucky in great shape, and they all competed successfully over each of the next three days in very hot and challenging circumstances. When they arrived back at Frying Pan Park in Herndon, Virginia yesterday afternoon it was 106 degrees in the parking lot. The horses walked off the van dry. Amazing!
And your drivers were the best! The vans arrived early for each pick up, allowing me the luxury of not having to worry about them at the last minute and arrived at each destination very close to the projected arrival times.
Frank and Todd picked us up in Virginia and loaded the horses easily and efficiently. They kept in touch with us while we were on the road, so we knew well in advance when they would arrive. The kids are always tense and excited when we arrive at champs and it was such a treat to not have to worry about the horses, too. The horses were unloaded and in their stalls within minutes of their arrival.
The return trip with Mike and Linda went the same way; the loading was efficient and very easy and they were on their way a few minutes ahead of schedule. They kept in touch on the trip, and the unloading at Frying Pan was quick and efficient in really brutal heat. The horses were loaded onto their own trailers in minutes and on their way home. Linda even helped my daughter load her recalcitrant mare onto our trailer so that they could get out of the heat much more quickly.
The icing on the cake was when your guys delivered hay and shavings to us at the Kentucky Horse Park... I told them they could stack it all at the end of one of the barns but they insisted on delivering it to each stall. This saved the kids time and energy and allowed them to get on with the demanding job of setting up their stalls and tack rooms. It just could not have gone any better. Your company has great equipment, and more importantly, a great group of people. I can't thank you enough."
Virginia to Kentucky
"Sasha arrived safe and "sound". I truly appreciate the quality of your service at Brook Ledge - the driver as well as the gentleman who led Sasha onto the truck were absolutely top notch. I would highly recommend your company to anyone who needs to transport their horse(s). Thanks for being genuine and caring and providing a level of service that is difficult to find these days."
Florida to Kentucky
"Just a note to thank you so much for your help in getting Xanthos to North Carolina. The trailer he was brought down in was enormous!! I was very impressed with the spotless inside and care for the horses taken by the driver and his lovely wife."
Pennsylvania to North Carolina
"Magic arrived in great shape; it was obvious she had used the space in the box to lie down, so we were very glad we ordered that. Some years ago I almost lost a horse from shipping fever, so I was advised to always use a box for long trips. Megan is thrilled to have her back and to see what great shape she's in. The mare was in Indiana for four years, but since she didn't sell in this lousy economy, we decided to take her back. The only slight disappointment regarding the shipping was that Megan just missed the truck. She didn't quite get there from her job 45 minutes away. But someone was there to meet the truck and Megan arrived just a few minutes later. Your service was excellent. Megan wanted to contact the dispatcher Wednesday morning to find out the progress and the contact went right through. She was told that they were in Denver and would be in Salt Lake by evening. And that's just what happened."
Many thanks to you and please let the dispatcher know, too, that we were very pleased. We will recommend you!
Indiana to Utah
"Selena arrived with much fan fare yesterday. That huge rig made quite a stir. My friend who will keep Selena for me has a therapeutic riding program and lots of people were there to watch how efficient you were and also to grab up the barn kittens who love to jump into trucks and would have been happy to accompany the guys in their travels. The cute little donkeys in the back of the van were as much a hit as Selena. Selena walked off the van and into her stall like she had just traveled a few miles. I had the vet check on Selena today. He thought she looked just great, checked for heat around her legs and dehydration. She passed all tests with flying colors. I can't thank you all enough, really. The DVM in Sheridan, WY called to check on her today too. They really liked your drivers (Vince) and the way they handled Selena. Very impressed with Brook Ledge. Selena has had a lot of people looking out for her. Thanks to you all for your most important part in this."
Lou and Dady
Wyoming to West Virginia
"Just a note to say thanks for all your help and support in shipping my horse to California. I know you assured me that all would be fine but that long a trip was new (and scary) for us but it couldn’t have gone better and "Elmo" arrived without a hitch and in great shape. The drivers, Mark Brown and George were great and very professional. Rest assured when we get ready to bring "Elmo" home we will be contacting you folks. Thanks again for your friendly and professional service."
Illinois to California
"We recently had Brook Ledge transport two Poitous from Oregon to Pennsylvania. We had been looking for a transport company and I had at least ten bids. My husband saw one of your trucks and suggested I contact you. From the first contact with Leslie Stevenson I was convinced. We know you move very expensive horses and guess what- nobody laughed when we said Vinnie and Antoinette were donkeys. Leslie made the arrangements with professionalism and humor and was in constant contact, available at all times. Then Brian contacted us with pick-up and delivery times. He worked with my husband on the best route due to bridge construction and best of all when we found out your big rig couldn’t come up our road because of the power lines our donkeys stayed in Oley overnight and arrived the next morning in a smaller rig, brought by Keith Jones. Keith treated these donkeys as if they were Derby winners. The truck was immaculate, his handling so patient I think they would have been happy to stay with him. Your company is exceptional; the people who sent them from Oregon thanked us for letting them travel in such style. THANK YOU for such a great experience."
Sally and Joe
Oregon to Pennsylvania
"My encounter with Brook Ledge started with me having to move my horses to a new home. They were not the expensive big farm thoroughbreds you usually deal with but to me my Friesian and TWH were priceless. Giving them up was hard. From the first phone call with Pierre, on to you and right on through to the van driver, everyone was courteous, professional and kind. My husband, Clark, said the two gentlemen with the van were excellent during a horrendous storm and didn't rush him as he walked the horses out and said goodbye. We were referred by John Rasmussen, Lexington, Kentucky. I should have known the caliber of your service if John uttered your name. Thank you, each and every one of you÷there is a corporate culture at Brook Ledge÷and it is one of team work, courtesy, professionalism and customer care."
Sheryle and Clark
Kentucky to Pennsylvania
"I just got back to the office this minute. I am thrilled, just super thrilled with Brook Ledge. The men were sharp, the rig was just first class and clean. The entire staff at Showcase was SO impressed with Brook Ledge-we posted on your FB page a couple of times. It was a WONDERFUL experience from start to finish! We are so grateful. I think that anyone who wants the best for their horses needs to look at Brook Ledge-and then go no further. You, your company, your trucks, your drivers are FIRST CLASS, just EXCEPTIONAL in every way. Sending you a BIG BIG HUG!"
Ann and Sugar
Canada to Florida
"Just wanted to write and thank-you for the recent service. Everything thing went just like you said it would (always nice to have no surprises)! The crew was very friendly, professional and most of all patient. Thanks again and talk to you soon."
Michigan to Kentucky
"I wanted to thank Pierre and his drivers for their wonderful service in transporting our horses from Montana to the East Coast. The horses are doing great and our clients are very happy! I love your trucks and the accommodations are wonderful. This is so important to our business that our years of preparing these horses isn't ruined by their transport to their new owners. Thanks again and I look forward to doing more business with you in the future!"
La Cense Montana, LLC
"It took dedication, teamwork, and attention to detail to successfully compete in the Show Jumping world. The same is true in the thoroughbred racing business. I have chosen Brook Ledge for all my horse transportation needs based on their commitment to the same recipe for excellence.”
U. S. Olympic Show Jumping Team Medalist & Top Thoroughbred Trainer
"I was traveling on highway 95 north in North Carolina and Virginia on Friday July 25,2008. I came up behind one of your trucks and being the grandmother of 2 little girls that love horses I pointed out the truck and had them watch maybe to see a horse. We didn't see any but I was so pleased to see how your driver conducted himself on the busy highway. I noticed that he and I were among the few that drove the speed limits. He was also very smooth on his turns and passed when he needed to be. If I ever needed to transport a horse I would surely call on your company. We only have 2 horses for my girls and don't do any traveling but if I ever hear of someone that needs it I will tell them of you. As a horse lover myself I was happy to see that the horses inside your van were having a safe and smooth ride. Thanks for good people like you. "
Mrs. Karen Stone
"In July of 2008 the Area II Young Rider Team traveled to Colorado for the North American Junior Young Rider Championships. We planned and fundraised all year to be able to make this trip. When planning the shipping arrangements, Brook ledge Horse Transportation was immensely helpful and courteous with all the preparations. Not only did they provide us with the most competitive rate possible, but their effeciency and expertise really eliminated all the stress of this long journey! While enroute the driver's called at regular intervals to let us know our precious cargo was safe and sound. They arrived and departed on time and were immensly helpful with loading and unloading our horses and our equipment. I will recommend Brookledge Horse Transportation to anyone for all the transportation needs!"
Area II Young Riders Coordinator
"My horse arrived, as promised, on Wednesday looking healthy and content even after a transcontinental ride. Your staff in the PA office and Vance, the driver, were exceptionally helpful and kind from the first day I called Brook Ledge to the moment my horse stepped off your immaculate van. Thank you so much for your professionalism ... you all delivered everything promised and more. I couldn't imagine ever using anyone else to transport my horses."
Dillsburg, Pa. to Ojai, Ca
I am so pleased! The horses came off the trailer looking like they had a one hour trailer ride! Their legs were strong and their attitude was super! We will definitely use Brook Ledge for our yearly long distance trips! The dogs did great! They were happy to get home and also looked wonderful. We are very pleased to have found Brook Ledge! "
Central Florida to Northern Ohio